MODULE 4: EFFECTIVE SAFETY COMMUNICATIONS

It's not what you say... it's how you say it!

Another important concept in communications is called the Two-Level Theory whichstates that in any communications process messages are sent and received on two levels. The first level is called the content level and describes what is sent. The only information transferred at this level is data, usually in the form of written or spoken words (symbols).

The second level of communication exists on a higher, more abstract plane. It's called the relationship level which describes the communication that establishes the relationship between the sender and the receiver. It's how the message is sent that sets up the relationship. Relationships between sender and receiver are always established with every communication