MODULE 2: ACCOUNTABILITY

Elements of an Effective Accountability System

Element 4. Effective Consequences

There are Three Types of Consequences.

Positive reinforcement.

• If we do something well, we get rewarded.
• When effective, increases desired behavior.
• Worker performs to receive a positive consequence.
• Worker may perform far beyond minimum standards, discretionary effort.
• Focus is on excellence, success based motivation
• "If you report a hazard, you will be recognized."
• "If you prevent an injury or save money, you will be rewarded."

Negative reinforcement.

• If we do something well, we don't get punished.
• Intent is to increase desired behavior.
• Can be successful when only looking for compliance.
• Worker performs to avoid the consequence.
• Worker performs to minimum standard, just enough to get by.
• Focus is on compliance, fear based motivation.
• "If you comply with safety rules, you won't be punished."

Extinction.

• No matter how well we do, we don't get rewarded.
• Withdrawal of positive reinforcement.
• Worker eventually performs without expectation of consequences, (other than wages).
• Person is ignored, no relationship with management.
• Is epidemic in organizations.
• "It doesn't matter how hard I work around here."
• "Apathy is rampant, but who cares."