Conducting
an Accident Investigation
Course 102
Safety Certified Supervisor Series
Review
Question 12
All of the following are ineffective interview techniques except:
A. Ask "why-you" questions
B. Ask open-ended questions
C. Blow smoke in their face
That's Wrong. Try Again!
The correct answer is, B. Ask open-ended questions. Ask open ended questions to clarify particular areas or get specifics. Try to avoid yes and no answer, (closed ended), questions. Try to avoid asking "why" as these type of questions tend to make people respond defensively. Example: Do not ask: "Why did you drive the forklift with under-inflated tires? Rather, ask: What are forklift inspection procedures? What are forklift safety hazard reporting procedures?
D. Encourage fault-finding
